Privacy Policy

1. Controller and scope of this policy

famezra, located at 14 Prince of Wales Road, Norwich NR1 1LB, United Kingdom, is responsible for the processing of personal data described here, on every page of famezra.com and in the correspondence that follows from it. Questions about this notice can be sent to [email protected] or put to us on 01603 458216.

This site is not directed at children, and we do not knowingly process their data. Parents or guardians who notice that a child has contacted us can ask us at [email protected] to remove the message from our records.

2. Third parties and transfers

Personal data is never traded. Access is limited to the technical service providers that run our hosting and mail systems, who process data on our behalf under a written contract, and to public bodies where disclosure is required.

Data may be handled by a provider whose servers or support staff are located abroad. We choose providers who commit to protecting it at the level the applicable rules demand for transfers of this kind.

3. Data security

We use technical and organisational measures to protect the data we hold against loss, manipulation and access by unauthorised people. The connection to this website is encrypted where your browser supports it.

No transmission over the internet can be guaranteed to be completely secure, so we cannot exclude every risk. Within our company, access to the messages we receive is limited to the people who answer them.

4. Which data we process

Visiting the website creates server log entries: IP address, time of access, requested file, transferred data volume, browser and operating system. We use these entries only to operate the site safely, to keep it available and to investigate technical errors.

Messages sent through the contact form or by email, together with your name, the address we should reply to and any details you add yourself, are kept for as long as it takes to handle the matter you wrote about.

5. How long we keep data

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as statutory retention periods require. After that it is deleted or the reference to a person is removed.

Server logs are held by our hosting provider for a short period and are then removed automatically. Correspondence stays with us while the matter is open and for a reasonable time afterwards, in case you come back to the same question.

6. Rights of data subjects

You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict its processing, to object to processing based on legitimate interests and to receive your data in a portable format. Consent can be withdrawn at any time.

You can use your rights by writing to [email protected]. Before we answer, we may ask for a detail that confirms your identity, so that data is not disclosed to the wrong person; the answer follows within the period the law provides and costs you nothing.

If you believe that we handle your data unlawfully, you may complain to the Information Commissioner's Office (ICO), in addition to any other remedy.

7. Purposes and legal grounds

The information described here serves a limited set of purposes: running famezra.com without faults, answering your questions, preparing offers or agreements and meeting the duties that come with running a business.

Where the law requires a legal ground, we rely on your consent, on a contract or the steps preceding it, on an obligation imposed on us, or on our legitimate interest in operating this site safely. Providing data is voluntary, but an enquiry without contact details cannot be answered.

8. Cookies and browser storage

This website keeps stored entries to a minimum. It does not use advertising cookies, it does not follow visitors across other sites, and an answer you give to a cookie notice stays in your own browser.

You can see which entries this website has stored, delete them and refuse new ones at any time in the settings of your browser. Blocking storage that the pages need may mean that parts of the site no longer work.

9. Changes to this policy

This policy may be updated when the website, our services or the rules that apply to us change. The version on this page, with the date shown at the top, is the one that applies when you visit.

Changes are not announced one by one, so it is worth looking at this page from time to time. If a change affects processing that rests on your consent, we ask for that consent again first.